Frequently Asked Questions

Can you cater for special dietary requirements?

We can cater to all special dietary requirements and our team are passionate about providing guests with special dietary requirements with an equitable and memorable experience. For group menu bookings, please provide your dietary requirements seven (7) days prior to your event.

Whilst we take the highest care in providing for all guests’ dietary requirements, products such as eggs, gluten, nuts, dairy, pork etc. are used throughout our kitchen and we cannot guarantee that all products used will not cause cross-contamination with guests’ dietary needs.

Can we split our bill?

We don’t offer split bills; however, we can place Me&U beacons on the table, allowing guests to order and pay separately. For group bookings on our banquet menu, we suggest paying in advance, transferring to one account, or bringing cash in on the day.

Can I bring decorations?

We don’t allow balloons or other decorations in our venue due to our sustainability initiative.

Can I bring a cake?

You are welcome to bring a cake for a celebration. We do charge a $3pp cakeage fee (up to a maximum of $60). Please note, we are unable to store or serve the cake. We can assist with plates and cutlery as required.

Can I choose where I sit?

We offer seating on our covered al fresco deck or in the Glass House, with both high and low seating available. If you have a preference, let us know and we will try to accommodate on the day, but please be aware it is not guaranteed. Larger group sizes will be seated on adjacent tables.

Are there bathrooms located close by?

There are bathrooms located within the restaurant. All bathrooms within the HSW precinct are provided for guests and the general public.

Is there wheelchair access?

All sections of our restaurant are accessible.

Do you allow minors to dine?

CIAO welcomes minors to dine with us. Table service will be provided, and no alcoholic beverages will be served to tables of minors that do not have responsible adults present at the table.